**Frequently Asked Questions - Unstoppable Sweets Custom Products**
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1. **Q: How long does it take to receive my custom product after placing an order?**
A: Once the final mock-up is approved, we strive to ship your custom product within 48 hours. Please note that this does not include the time taken for the design approval process.
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2. **Q: Can I make changes to my order after it has been placed?**
A: Unfortunately, once an order is confirmed and the design is approved, we cannot accommodate changes as the production process begins promptly to ensure timely delivery.
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3. **Q: Are returns accepted for custom or personalized products?**
A: No, we do not accept returns on custom or personalized products. Each item is uniquely crafted to your specifications, making them exclusively yours.
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4. **Q: What if there is an issue with my final product?**
A: If you encounter any problems with your final product, please reach out to us immediately. You can contact us via email at unstoppablesweets@yahoo.com or call us at 813.970.4105. We are committed to resolving any issues promptly.
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5. **Q: How can I track my order?**
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
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6. **Q: Can I cancel my order?**
A: Unfortunately, we are unable to cancel orders once the design has been approved and the production process has commenced.
7. **Q: Is rush shipping available?**
A: We understand that sometimes you need your custom products urgently. Please contact us, and we will do our best to accommodate your request, though additional fees may apply.
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8. **Q: What file formats do you accept for custom designs?**
A: We accept a variety of file formats for custom designs. Please refer to our design guidelines or contact our customer service for specific information.
9. **Q: Do you offer bulk or corporate orders?**
A: Yes, we do! Contact us directly to discuss your bulk or corporate order requirements, and we will provide you with personalized assistance.
10. **Q: How can I provide feedback about my experience?**
A: We welcome your feedback! Feel free to leave a review on our website or contact us directly with your comments. Your satisfaction is our priority, and your input helps us improve our services.
If you have any further questions or concerns, don't hesitate to reach out to us. We appreciate your business and look forward to providing you with exceptional custom products and service!
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